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Frequently asked questions
Is Freighthub a New Zealand company?
How are you able to offer cheaper rates sustainably?
When I book a rate, is delivery guaranteed?
Can you carry Dangerous Goods?
What happens if I need to cancel a booking?
What are the fees?
Can you integrate with our ERP system so that our orders can enter straight in to Freighthub so we don't have to key freight orders or make phone calls to book our freight?
How fast are damage claims settled?
Does Freighthub deliver everywhere in New Zealand?
Can you integrate with SAP so that we can move orders straight to freight booking so that the process is lean and error free?
Can you integrate with Unleashed customers so that we can book freight from our ERP system?
I have product to ship that does not fit on a standard pallet?
Do the Freighthub prices include FAF?
Do you have live chat to support your online ordering platform?
Some of our customers don’t have a forklift. Is that a problem?
Do I need to take photos and keep the goods if I receive goods that are damaged?
Can I place a booking online every day and 24 hours a day?
Can I import my customer delivery locations so that freight booking only takes a few clicks to organise?
When are statements sent out?
What if my delivery address is rural, could I be expecting additional charges?
When do I receive my invoice?
I’ve noticed that rates have decreased/increased slightly from when I checked them earlier in the day, why is this?
What are your rates?
How do i manage dangerous goods documents?
What is your invoicing process and payment terms?
Do you require businesses to provide a credit application in order to use Freighthub?